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Frequently Asked Questions about our Cheap Cigarettes Online store

Does http://www.cheapcigarettes-online.com sell really first-class and premium quality cigarettes?

We work only with brands that are really large and truly recognized figures on the smoking market. Our store receives tobacco products directly from manufacturers and reliable suppliers that we have been working with for many years. We offer only original cigarettes made in USA, UK, France and Switzerland. Therefore, we guarantee that all tobacco products that you buy in our store are first choice and first-class. We also have plans to make more big cigarette brands available in our store soon.


How to make an order?

In the left-hand column of our website there's the list of all cigarette brands that we have in our store. You can order cheap and discount cigarettes that you want by clicking "Buy now" button to the right of the corresponding item on the family page of this or that cigarette brand. You can repeat these steps for another brand or cigarette style if you want to order more that one brand and sort. When you are through with your choice simply click "Checkout". Then you will have to enter the required information. Your credit card information will be checked and you will receive an e-mail with confirmation of your order.


How do I pay for my order?

You can buy all tobacco products from our online store using Visa, American Express, ACH and e-Check.

Customers from USA and Canada can also pay using Mastercard.


How long does it take to deliver the order and how much does shipping cost?

Shipping and Handling is Free. We ship worldwide and shipping time may differ depending on your location. It usually takes from 10 to 21 business days for the order to be delivered.


How fast is the order processed?

Each order is processed within 24 hours and is shipped on business days.


How can I learn about my order status?

When the order is processed and approved our customers are notified via e-mail about it. If you want to change any item about your order if it is not shipped yet you must immediately contact us via e-mail specifying what you want to change. Don't forget to indicate your order number in the message.


Can you send me a single parcel that contains more cartons?

No, we can't. The reason is that the shipment must be within the width and value of the prescribed international parameters. Otherwise, it would be subject to duty.


Can I resell cigarettes from Cheap Cigarettes Online?

No. This is against the law in any country of the world.


Do I need to pay any tax to receive the order?

Generally, you don't need to pay any tax if you order up to 200 cigarettes parcels from our online store. Though, in some countries you may have to pay some duty according to certain international postal regulations and standards.


What if my parcel is damaged, lost or stolen?

Our store fully guarantees 100% money back or reshipment of your order if it is not delivered to the customer for any possible reason.